At Dr. Zia Pharma, we strive to provide our customers with high-quality products and services. However, if you are not fully satisfied with your purchase, we offer a refund policy to ensure a fair and efficient resolution.

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • Condition of the Product: Items must be returned in their original, unopened, and undamaged packaging.
  • Timeframe: Returns are accepted within 15 days of the delivery date.
  • Proof of Purchase: A valid proof of purchase, such as an order confirmation email or receipt, must be provided.

2. Non-Refundable Items

The following items are not eligible for return:

  • Opened or used products.
  • Products damaged due to improper storage or handling by the customer.
  • Clearance or promotional sale items.

3. Return Process

  • Initiate a Return: Contact our Customer Support Team at support@drziapharma.com or call us at +92-337-3216502 to initiate a return request. Please provide your order details and reason for return.
  • Return Shipping: Customers are responsible for return shipping costs unless the product was defective or incorrect. Please use a trackable shipping method to ensure your package reaches us.
  • Inspection: Once we receive the returned item, it will be inspected to confirm eligibility.
  • Refunds: Approved refunds will be processed within 7-10 business days. Refunds will be issued to the original payment method. Shipping charges are non-refundable.

4. Exchanges 

If you wish to exchange a product, please follow the return process and place a new order for the desired item.

International Shipping Guidelines

We ship our products worldwide to bring holistic health solutions to customers everywhere. Below are our international shipping policies and regulatory guidelines:

5. Shipping Costs

  • Shipping costs vary by destination and will be calculated at checkout.
  • Customers are responsible for any customs duties, taxes, or additional fees imposed by the importing country.

6. Delivery Time:

  • Delivery times depend on the destination country and shipping method selected.
    • Standard Shipping: 7-14 business days.
    • Express Shipping: 3-7 business days.

7. Customer and Regulatory Compliance

  1. Regulatory Framework:
    • It is the responsibility of the customer to ensure that the products ordered comply with their country’s regulations.
    • Some countries may require specific documentation, such as certificates of analysis, product composition details, or other regulatory approvals.
    • Products containing certain ingredients may be restricted in some countries. Please verify before placing an order.
  2. Customs Clearance:
    • Dr. ZiaPharma will provide basic shipping documents (invoice, packing list, etc.).
    • The customer is responsible for coordinating with local authorities for customs clearance if required.
  3. Rejected or Held Shipments:
    • If a shipment is rejected or held by customs due to non-compliance, the customer will be responsible for resolving the issue or covering return shipping costs if the package is returned to us.

7. Tracking & Support:

  • Once your order is shipped, you will receive a tracking number to monitor the delivery progress.
  • For assistance with international orders, please contact us at support@drziapharma.com.

8. Contact Us:

If you have any questions about our Return Policy or International Shipping Guidelines, feel free to reach out to our Customer Support Team:

  • Email: support@drziapharma.com
  • Phone: +92-337-3216502
  • Working Hours: 9.00AM TO 5:00 PM SAT AND SUNDAY OFF

We are here to assist you in making your experience with Dr. Zia Pharma smooth and satisfying.